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Shipping and Delivery

Tracking | Providers

What project do you support for carbon-neutral shipping?

Harnessing the power of smallholder Kenyan farmers to plant millions of trees.

What do I do if my parcel is lost, stolen, or damaged during transit?

We have partnered with Shipped Suite to offer the best protection for your package and offer an easy claim process.

Is my shipment carbon-neutral?

Yes, it is!

Where is my order shipped from?

We have facilities in the UK, USA & Australia. 

Which postal service do you use?

It depends.

Can I add items to my order after placing it?

You’ll need to place a new order, get in touch with us for any order related questions.

I am having issues placing my order on my mobile phone? What can I do?

Get in touch with us!

Can I pay extra for express shipping?

Yes, if you are in the United Kingdom.

What happens if my HuskeeCups get lost in transit?

If you have purchased a package protection at the checkout, you will receive a full refund or a replacement.

Will I get a tracking code?

You sure will!

Can I add special shipping instructions?

Yes, before you place your order.

What countries do you ship to?

We ship directly to Australia, the UK and the USA. In many other regions we work with a distribution partner, so get in touch!

How do I access my purchase invoice?

A purchase invoice will be emailed to you within a few minutes of ordering.

What are the shipping costs?

We offer free domestic shipping to individual Australian customers who spend over $60 AUD. For orders below $60, shipping costs are calculated at checkout based on the delivery postcode. Please note: This offer is not available to wholesale customers