Harnessing the power of smallholder Kenyan farmers to plant millions of trees.

<h4 id="isPasted"><strong>KATINGAN PEATLAND RESTORATION AND CONSERVATION PROJECT</strong></h4><p>The majority of rural populations in central Kenya rely on subsistence and small-scale farming. However, the rise of crop monocultures, resource scarcity, and severe drought has led to a depletion in soil quality and biodiversity, thus affecting crop yields and putting the livelihoods of these communities at risk.</p><p id="isPasted">This project&apos;s goal is to protect and restore 149,800 hectares of peatland ecosystems, offering local people sustainable sources of income while tackling global climate change. The project area stores vast amounts of CO2 and plays a vital role in stabilizing water flows, preventing devastating peat fires, enriching soil nutrients, and providing clean water. Rich in biodiversity, it is home to large populations of many high conservation-value species&#x2014;including some of the world&#x2019;s most endangered, such as the Bornean orangutan (Pongo pygmaeus) and Proboscis monkey (Nasalis larvatus)&#x2014;and is surrounded by villages for which it supports traditional livelihoods, including farming, fishing, and non-timber forest-product harvesting.</p><p>The project area is located entirely within state-designated production forest which, without the project, would be converted to fast-growing industrial pulpwood plantations. The project prevents this, having obtained full legal control of the production forest area through an Ecosystem Restoration Concession license, blocking the applications of plantation companies.</p><p>This project has completed the additional Climate, Community and Biodiversity (CCB) standards. The forest habitat supports 2 critically endangered, 11 endangered and 31 vulnerable species. Preliminary estimates indicate an estimated population of nearly 4,000 orangutans and 10,000 Bornean gibbons, as well as over 500 Proboscis monkeys. These populations represent over 5% of the remaining global populations of these species. Overall, the project area&#x2019;s biodiversity includes 157 birds, 67 mammals, 41 reptiles, 8 amphibians, 111 fish, and 314 floral species.</p><p>The project is registered <a href="https://registry.verra.org/app/projectDetail/VCS/1477" rel="noopener noreferrer" target="_blank"><span style="color: rgb(44, 130, 201);">here</span></a>.</p><p>Read more about the Project.</p><div class="fr-deletable gorgias-file-attachment__wrapper" contenteditable="false"><div><i class="material-icons">attach_file</i> <a class="gorgias-file-attachment__anchor-name" href="https://attachments.gorgias.help/lkw6/hc/kovx/katingan%20redd+%20forest%20protection%20project-dba7dd63-3400-465d-9af0-34118a5d1142.pdf" rel="noopener noreferrer" target="_blank">Katingan REDD+ Forest Protection Project.pdf</a> <span class="gorgias-file-attachment__span-size">4.4MB</span></div><i class="material-icons gorgias-file-attachment__close-icon">close</i></div><p><br></p>

What project do you support for carbon-neutral shipping?

We have partnered with Shipped Suite to offer the best protection for your package and offer an easy claim process.

<p>If you have purchased Shipped Shield Package Assurance upon checkout, and your parcel has been either lost, stolen, or damaged during transit, please report the issue via our<strong>&#xA0;<a href="https://huskee-au.portal.shippedapp.co" rel="noopener noreferrer" target="_blank"><span style="color: rgb(44, 130, 201);"><u>Shield Center</u></span></a><span style="color: rgb(44, 130, 201);"><u>.</u></span></strong></p><p>You will need the order number and zip code to start.</p><ul><li>Damaged items must be reported in Shield within 7 days from the package Track delivered date.</li><li>Lost packages must be reported in Shield no sooner than 7 days from the last Track update.</li><li>Stolen packages must be reported in Shield no sooner than 7 days from the Track delivered update.</li></ul><p>If you have any questions or need further assistance reporting the issue, please contact Shipped support team at service@shippedapp.co.</p><p>If you opted out of the package protection, we might not be able to cover your order fully. Please reach out to customer@huskee.co if you need further assistance.&#xA0;</p><p>This service is currently available in Australia, the UK, and the United States only.</p><p>&#xA0;</p>

What do I do if my parcel is lost, stolen, or damaged during transit?

<p>Huskee is working towards becoming a carbon-neutral operation.&#xA0;</p><p>As part of this commitment and improvement to our sustainability, Huskee are proud to partner with <a href="https://partners.shipped.ai/for-customers/" rel="noopener noreferrer" target="_blank">Shipped Green</a>, to purchase certified and traceable carbon credits to offset the emissions of our transport.&#xA0;</p><p>Currently, all products purchased in the AU and UK markets are now automatically carbon neutral and fully offset. As Huskee continues our transition to carbon-neutral operations, more regions will be added in the future.</p><p>The credits directly fund a reforestation program in Indonesia called the <strong><em>Katingan Peatland Restoration and Conservation Project</em></strong>. The Indonesian project selected is registered with <a href="https://verra.org/programs/verified-carbon-standard/" rel="noopener noreferrer" target="_blank">Verified Carbon Standard</a>. We selected this project to support because of the following reasons.</p><ul><li>Long project operational history of 10+ years.</li><li>Dedicated to multiple UN Sustainable Development Goals, including Good Health and Well-Being, Gender Equality, Clean Water and Sanitation, and Decent Work and Economic Growth</li><li>It has been audited and rated with an A BeZero Carbon Rating.</li></ul><p>You can read more about the reforestation project <a href="https://help.huskee.co/en-US/what-is-carbon-free-shipping-292356" rel="noopener noreferrer" target="_blank"><span style="color: rgb(44, 130, 201);">here</span></a>.</p><p id="isPasted"><br></p><p><br></p><div style="box-sizing: border-box; flex: 1 1 auto; min-height: 1px; font-size: 12.8px; font-weight: 400; padding: 0px !important; color: rgb(33, 37, 41);"><div style="box-sizing: border-box; font: 12px / 20px &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; overflow: unset; position: relative; -webkit-tap-highlight-color: rgba(0, 0, 0, 0); border-radius: 0.5rem; min-width: 530px; width: 758px; height: 20rem;"><div style="box-sizing: border-box; position: absolute; top: 0px; left: 0px; width: 758px; height: 320px; pointer-events: none;"><div style="box-sizing: border-box; position: absolute; top: 0px; right: 0px; display: flex; flex-direction: column; justify-content: flex-start; align-items: flex-end; color: rgb(33, 37, 41); font-family: &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 12px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><br></div></div></div></div><p><br></p>

Is my shipment carbon-neutral?

We have facilities in the UK, USA & Australia. 

<p>All Australia orders are shipped from our facilities in Sydney, New South Wales, Australia.</p>
<p>All USA orders are shipped from our facilities in Reno, Nevada, USA.</p>
<p>All UK orders are shipped from our facilities in London, UK</p>
<p>&#xA0;</p>
<ul></ul>

Where is my order shipped from?

<div>Generally, all orders (AU, US and UK) are processed within 1-2 business days. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery.&#xA0;</div><div>&#xA0;</div><div>For Australia orders, we predominantly use Australia Post, but depending on the size of your order, your parcel might arrive with other providers. We will choose the most suitable delivery option for your order at the time of dispatch. The Estimated Time of Delivery is 3 to 7 days depending on the state location. Please note that we do not offer express shipping.&#xA0;</div><div>&#xA0;</div><div>For UK orders, we offer standard and express shipping. Standard shipping via Royal Mail is estimated to arrive within 48 hours while express shipping via DPD12 is estimated to arrive at mid-day of the next working day. Please note that a cut-off time of 2 P.M. is observed for express shipping.&#xA0;</div><div>&#xA0;</div><div>For US orders, shipments are delivered via USPS, DHL, UPS, or FedEx. We will choose the most suitable delivery option for your order at the time of dispatch. The Estimated Time of Delivery is 4 to 12 days depending on the state location. Please note that we do not offer express shipping.&#xA0;</div><div>&#xA0;</div><div>For international orders, please refer to our<a href="https://huskee.co/international-enquiry/" rel="noopener noreferrer" target="_blank">&#xA0;International Inquiry Form</a> or contact us at sales@huskee.co.</div><div>&#xA0;</div><div>To protect your parcel from damage in transit, being lost or stolen please see our <a href="https://help.huskee.co/en-US/what-happens-if-my-huskeecups-get-lost-in-transit-292370">Package Protection Offer.</a></div>

Which postal service do you use?

You’ll need to place a new order, get in touch with us for any order related questions. 

<p>To add items to your order, you will need to place a second order through our website. Once an order has been submitted, it cannot be amended or canceled.</p>
<p>Please reach out to our Customer Care team at customer@huskee.co if you have made a mistake while placing your order or if you have any additional questions.&#xA0;</p>
<ul></ul>

Can I add items to my order after placing it?

<p>Having your order placed is our number one priority. If you&apos;re experiencing issues with your phone we would recommend trying to place it on your desktop (or select desktop mode on your Phone).</p>
<p>If you are still having difficulties, please contact our Customer Care team at support@huskee.co</p>
<ul></ul>

I am having issues placing my order on my mobile phone? What can I do?

<p>At this stage, we offer express shipping in the UK only. If you are inquiring from the UK, you will have the option to select Express Shipping upon checkout.&#xA0;</p>
<p>For inquiries in AUS and USA, we offer standard shipping only.&#xA0;</p>
<p>To find out more about our couriers and delivery times, please see our <a href="https://help.huskee.co/which-postal-service-do-you-use" rel="noopener">Postal Services FAQ.</a></p>
<ul></ul>

Can I pay extra for express shipping?

If you have purchased a package protection at the checkout, you will receive a full refund or a replacement.

<p>We care about delivering your order on time and with confidence. That&#x2019;s why we&#x2019;ve chosen to partner with industry leaders like AusPost, DPD, or FedEx in the delivery of your order.<br><br>However, please note that once purchases have been dispatched, we cannot be held responsible for items lost or damaged in transit. You have the option to opt-in for package protection at checkout and we strongly recommend you do so. For more details on that please visit <a href="https://help.huskee.co/en-US/what-do-i-do-if-my-parcel-is-lost-stolen-or-damaged-during-transit-292357">Shipped Shield Protection FAQ.</a><br><a href="https://auspost.com.au/receiving/missing-damaged-or-delayed-items/compensation"></a></p><p>&#xA0;</p><p>&#xA0;</p>

What happens if my HuskeeCups get lost in transit?

<p><span>&#xA0;At the time of despatch, you will receive an email with the tracking code for your order. In case you do not receive an email, please check your spam inbox and do not hesitate to reach out to our support team should you need any help.&#xA0;</span></p>

Will I get a tracking code?

<p>If you have special shipping instructions, please contact us before placing your order. We will work with you to try and accommodate your specific needs where possible!</p>

Can I add special shipping instructions?

We ship directly to Australia, the UK and the USA. In many other regions we work with a distribution partner, so get in touch!

<div>At Huskee, we want everyone to have access to our sustainable reusable coffee cups.</div><div>We are shipping directly within Australia, the UK, and the USA.</div><div>Click the below links to get your HuskeeCup today!</div><div>&#xA0;</div><div>Purchase stock from our <a href="https://huskee.co/categories" rel="nofollow noreferrer noopener" target="_blank">Australian store</a>.</div><div>Purchase stock from our <a href="https://uk.huskee.co/categories" rel="nofollow noreferrer noopener" target="_blank">UK store</a>.</div><div>Purchase stock from our <a href="https://us.huskee.co/categories" rel="nofollow noreferrer noopener" target="_blank">USA store</a>.</div><div>&#xA0;</div><div>To find out how to get a HuskeeCup outside of the above regions, visit our <a href="https://huskee.co/locations/" rel="nofollow noreferrer noopener" target="_blank">Locations</a> page. If there are no retailers near you, please get in touch using our <a href="https://huskee.co/b2b/" rel="nofollow noreferrer noopener" target="_blank">International Inquiry Form</a>!</div>

What countries do you ship to?

A purchase invoice will be emailed to you within a few minutes of ordering.

<div>Once you have made a purchase from us from the huskee.co website you will receive an order confirmation email immediately. This order confirmation email will include your order number, billing address and order details including product order, quantity and pricing.</div><div>&#xA0;</div><div>We recommend that you save this email or file it somewhere safe so that it is easily accessible.</div><div>&#xA0;</div><div>If you have not received this email or require a tax invoice, please email customer@huskee.co.</div><div>&#xA0;</div><div>Please note that we cannot provide invoices if you purchased from one of our wholesalers or retail partners.</div>

How do I access my purchase invoice?

We offer free domestic shipping to individual Australian customers who spend over $90 AUD. For orders below $90, shipping costs are calculated at checkout based on the delivery state. Please note: This offer is not available to wholesale customers. L

<h2 id="free-domestic-shipping-for-orders-over-90">Free domestic shipping for orders over $90.</h2><p>We offer free domestic shipping to individual Australian customers who spend over $90 AUD.</p><p>For orders below $90, shipping costs are calculated at checkout based on the delivery state.</p><p>Please note: This offer is not available to wholesale customers. Login to your <a href="https://huskee.co/login.php" rel="noopener noreferrer" target="_blank"><span style="color: rgb(44, 130, 201);">wholesale account</span></a> to view shipping costs</p><p><br></p>

What are the shipping costs?

Can't find the answer you're looking for? Get in touch.

Huskee Australia Knowledge Centre 

Shipping and Delivery

What is Hukee's warranty policy?

How secure are HuskeeCup Lids?

What is the HuskeeOriginal Range?

What are HuskeeCup's thermal properties and is HuskeeCup hot to hold?

What is HuskeeCup made from?

Is HuskeeCup BPA free?

What colours is HuskeeCup available in?

Is HuskeeCup dishwasher friendly?

Is HuskeeCup microwave safe?

What are HuskeeCup's Dimensions?

What's the best way to clean and care for HuskeeCups?

What other food and drink can I use my HuskeeCup for?

Does HuskeeCup fit in my car cupholder?

Does HuskeeCup affect flavour?

HuskeeCups and Microplastics

Individual

How do HuskeeCups come packaged?

Can I brand a HuskeeCup?

Business

HuskeeCup

What is HuskeeSteel made from?

Is HuskeeSteel eligible for HuskeeLoop?

Can HuskeeSteel be swapped in HuskeeSwap?

Is HuskeeSteel dishwasher safe?

Is HuskeeSteel Microwave safe?

What are HuskeeSteel's dimensions?

Does HuskeeSteel fit in my car cupholder?

Can I put HuskeeSteel in the freezer?

How long will my drink stay hot in my HuskeeSteel?

Is HuskeeSteel stain and odour resistant?

What's the best way to clean and care for HuskeeSteel?

HuskeeSteel

What is HuskeeRenew?

Is HuskeeRenew dishwasher safe?

Can I purchase just the HuskeeRenew Cups (without the saucer)?

Why did we add HuskeeRenew to our product range?

Does HuskeeRenew fit in my car cupholder?

What colours is HuskeeRenew available in?

Is HuskeeRenew BPA free?

What's the best way to clean and care for HuskeeRenew?

HuskeeRenew

How to use the Stopper Lid?

Is my Stopper Lid spill-proof?

How do I assemble/disassemble my Stopper Lid?

Is the Stopper Lid eligible for HuskeeLoop?

Is the Stopper Lid compatible with my HuskeeCup?

Stopper Lid

What are Huskee Food Containers made from?

Are Huskee Food Containers Microwave Safe?

Are Huskee Food Containers dishwasher safe?

Are Huskee Food Containers recyclable?

How many Huskee Food Containers are in a minimum order?

Reusable Food Containers

Product Information

Do you have bulk discount rates?

How do I register for a wholesale account?

Do you offer custom branding for HuskeeCup?

I made an error with my delivery address. How can I fix it?

Does HuskeeCup fit underneath a group head?

I need help with my online order. Who can I contact?

How can I wholesale HuskeeCup?

What are HuskeeCup's wholesale prices?

How do I update my account information?

I want to cancel my order. What do I do?

How do I reset my login/password?

How much does shipping cost for wholesale orders?

What do I do if my order is delayed or lost in transit?

Huskee Wholesale

What is HuskeeSwap?

How can I find a HuskeeSwap location?

How does the borrow feature work?

How do I remove my credit card details?

How can I update my credit card details?

I can't find a location near me! How can I onboard a cafe?

How are my 'carbon eq. saved' calculated?

Why is a $21 deposit taken when borrowing a HuskeeCup?

How do I use the HuskeeSwap app?

Where do I return a damaged or old cup to get a new one?

Do I have to Swap for the same size/colour HuskeeCup?

Can I Swap my HuskeeRenew?

Is HuskeeSwap available in my country

Do I need to download the HuskeeSwap app to use HuskeeSwap?

Individuals

Do customers need to download the HuskeeSwap app to use the HuskeeSwap system?

What if a customer brings back a damaged cup or lid?

Do I need to give the customer back the same HuskeeCup (colour/size) that they checked in?