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What do I do if my parcel is lost, stolen, or damaged during transit?Updated 5 months ago

If you have purchased Shipped Shield Package Assurance upon checkout, and your parcel has been either lost, stolen, or damaged during transit, please report the issue via our Shield Center.

You will need the order number and zip code to start.

  • Damaged items must be reported in Shield within 7 days from the package Track delivered date.
  • Lost packages must be reported in Shield no sooner than 7 days from the last Track update.
  • Stolen packages must be reported in Shield no sooner than 7 days from the Track delivered update.

If you have any questions or need further assistance reporting the issue, please contact Shipped support team at [email protected].

If you opted out of the package protection, we might not be able to cover your order fully. Please reach out to [email protected] if you need further assistance. 

This service is currently available in Australia, the UK, and the United States only.

 

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