We believe you will be 100% satisfied with you HuskeeCup! Should there be something wrong however, get in touch with us.

<div>Having an excellent purchase decision aligns with the environmental benefit of keeping a more sustainable, healthier, and safer planet. We strongly encourage you to research the product you are buying and get in touch with us if you have any concerns or questions. Making an informed decision results in fewer returns, therefore less carbon footprint associated with fulfillment and delivery.</div><div>That being said, we want you to use your HuskeeCup every day, and having the right product is very important to achieve that. If the cup you have ordered isn&apos;t quite right, please keep on reading.</div><div>To return an item, please email our customer service at <em>customer@huskee.co</em> <strong>within 30 days from receipt of the goods</strong> to inform them of your return request. All items must be posted to Huskee within the allowable return period of 30 days from receipt of the order. If 30 days have lapsed since your order was delivered, unfortunately, we can no longer offer you a refund other than due to a product fault or manufacturing defect.&#xA0;</div><div>Please note Huskee only accepts returns of unused, unbranded products, <u>still in their original packaging</u>. Pack the item(s) securely, &#xA0;include all paperwork, parts, and accessories, and mail them to the address provided by the support team.&#xA0;</div><div><div>For every exchange or return <strong>due to a change of mind</strong>, a handling fee of AU$1 if you&apos;re inquiring from Australia, UK&#xA3;1 if you&apos;re inquiring in the UK. Unfortunately at this stage, we do not offer exchanges based on change of mind in the USA, unless required by your local consumer laws.</div></div><div>Once the items are received, a store credit or a refund of the purchase value will be provided, less the handling fee mentioned above. <strong>The cost of return postage is to be covered by the customer.</strong>&#xA0;</div><p><br></p><p>If you have received a damaged or a faulty item, please refer to this article.<a href="https://help.huskee.co/what-do-i-do-if-ive-received-a-faulty-item" rel="noopener">&#xA0;What do I do if I receive a faulty item FAQ.</a><br><br>If you have any questions concerning our return and exchange policy, please contact our customer support at customer@huskee.co.</p>

How do I return my order?

<p>If your items have arrived damaged, please share a photo of the damage or fault with our support team at support@huskee.co. We will review the damage and offer a replacement, store credit, or a full refund.&#xA0;</p>
<p><strong>We do not wish for any Huskee products to end up in a landfill, please dispose of any damaged item through our <a href="https://huskee.co/huskeeloop/" rel="noopener">HuskeeLoop</a> program.</strong>&#xA0;</p>

What do I do if I've received a faulty item?

Can't find the answer you're looking for? Get in touch.

Huskee Australia Knowledge Centre 

Returns & Exchanges

What is Hukee's warranty policy?

How secure are HuskeeCup Lids?

What is the HuskeeOriginal Range?

What are HuskeeOriginal's thermal properties and is HuskeeCup hot to hold?

What is HuskeeOriginal made from?

Is HuskeeOriginal BPA free?

What colours is HuskeeOriginal available in?

Is HuskeeOriginal dishwasher friendly?

Is HuskeeOriginal microwave safe?

What are HuskeeOriginal's Dimensions?

What's the best way to clean and care for HuskeeOriginal cups?

What other food and drink can I use my HuskeeOriginal for?

Does HuskeeOriginal fit in my car cupholder?

Does HuskeeOriginal affect flavour?

HuskeeOriginal and Microplastics

Individual

How do HuskeeCups come packaged?

Business

HuskeeOriginal

What is HuskeeSteel made from?

Is HuskeeSteel eligible for HuskeeLoop?

Can HuskeeSteel be swapped in HuskeeSwap?

Is HuskeeSteel dishwasher safe?

Is HuskeeSteel Microwave safe?

What are HuskeeSteel's dimensions?

Does HuskeeSteel fit in my car cupholder?

Can I put HuskeeSteel in the freezer?

How long will my drink stay hot in my HuskeeSteel?

Is HuskeeSteel stain and odour resistant?

What's the best way to clean and care for HuskeeSteel?

What is the ceramic coating used in HuskeeSteel cups?

HuskeeSteel

What is HuskeeRenew?

Is HuskeeRenew dishwasher safe?

Can I purchase just the HuskeeRenew Cups (without the saucer)?

Why did we add HuskeeRenew to our product range?

Does HuskeeRenew fit in my car cupholder?

What colours is HuskeeRenew available in?

Is HuskeeRenew BPA free?

What's the best way to clean and care for HuskeeRenew?

What size is HuskeeRenew Clear available in?

HuskeeRenew in Clear

HuskeeRenew

How to use the Stopper Lid?

Is my Stopper Lid spill-proof?

How do I assemble/disassemble my Stopper Lid?

Is the Stopper Lid eligible for HuskeeLoop?

Is the Stopper Lid compatible with my HuskeeCup?

Stopper Lid

What are Huskee Food Containers made from?

Are Huskee Food Containers Microwave Safe?

Are Huskee Food Containers dishwasher safe?

Are Huskee Food Containers recyclable?

How many Huskee Food Containers are in a minimum order?

Reusable Food Containers

Product Information

What project do you support for carbon-neutral shipping?

What do I do if my parcel is lost, stolen, or damaged during transit?

Is my shipment carbon-neutral?

Where is my order shipped from?

Which postal service do you use?

Can I add items to my order after placing it?

I am having issues placing my order on my mobile phone? What can I do?

Can I pay extra for express shipping?

What happens if my HuskeeCups get lost in transit?

Will I get a tracking code?

Can I add special shipping instructions?

What countries do you ship to?

How do I access my purchase invoice?

What are the shipping costs?

Shipping and Delivery

Do you have bulk discount rates?

How do I register for a wholesale account?

Do you offer custom branding for HuskeeCup?

I made an error with my delivery address. How can I fix it?

Does HuskeeCup fit underneath a group head?

I need help with my online order. Who can I contact?

How can I wholesale HuskeeCup?

What are HuskeeCup's wholesale prices?

How do I update my account information?

I want to cancel my order. What do I do?

How do I reset my login/password?

How much does shipping cost for wholesale orders?

What do I do if my order is delayed or lost in transit?

Huskee Wholesale

What is HuskeeSwap?

How can I find a HuskeeSwap location?

How do I remove my credit card details?

How can I update my credit card details?

I can't find a location near me! How can I onboard a cafe?

How are my 'carbon eq. saved' calculated?

Why is a $21 deposit taken when borrowing a HuskeeCup?

How do I use the Borrow by Huskee app for HuskeeSwap?

Where do I return a damaged or old cup to get a new one?

Do I have to Swap for the same size/colour HuskeeCup?

Can I Swap my HuskeeRenew?

Is HuskeeSwap available in my country

Individuals

Do customers need to download the Borrow by Huskee app to use the HuskeeSwap system?

What if a customer brings back a damaged cup or lid?

Do I need to give the customer back the same HuskeeCup (colour/size) that they checked in?

What if a customer wants to keep their own lid?

How many cups do I need to start?

What is the cost to set up HuskeeSwap for a Business?

Can HuskeeRenew be swapped in HuskeeSwap?

How can I set up my business to use the Borrow by Huskee App?

Why should my cafe join HuskeeSwap?

How is a HuskeeSwap location listed?

What is the RRP for HuskeeCups?

How does HuskeeSwap Loyalty work?

Businesses

HuskeeSwap

What is the HuskeeLoop Program?

How do I dispose of my HuskeeCup?

Are there any other products that will be made with 100% HuskeeCups?

How do I return End-of-Life cups back to Huskee? (Individuals)

How do I know a HuskeeCup has reached end-of-life (EOL)?

How do I return End-of-Life cups back to Huskee? (Businesses)

How do I return end-of-life cups back to Huskee? (HuskeeSwap Venue)

What are the Dog Bowl Dimensions?

What is the Dog Bowl made from?

How many ml do the Dog Bowls hold?

How are the Dog Bowls made?

What colours are the Dog Bowls available in?

How many HuskeeCups are used to make a Dog Bowl?

How does Huskee source the material for the Dog Bowls?

Huskee Dog Bowl

HuskeeLoop

Is HuskeeOriginal recyclable?

Is HuskeeOriginal reusable?

What is the environmental measure of using HuskeeCups over other materials?

Is HuskeeRenew recyclable?

Why do we use Tritan co-polyesters in our products?

What else are Tritan plastics used in - I am still unsure?

Does Tritan Renew 50 contain post-consumer plastic?

What does End-of-Life Cups refer to?

Are there any hazardous materials or chemicals in the composition of HuskeeCup?

PFAS testing for Huskee Products

Why do Huskee Products contain plastic?

How do I dispose of a HuskeeOriginal cup at the end of its life?

Where are HuskeeCups made/manufactured?

Sustainability

Lid slipping off

Removing lipstick from HuskeeCups

Troubleshooting

What is B Corp and why did you become certified?

I have a press/media opportunity

I would love to work at Huskee. How do I get in touch?

How are the figures calculated?

Why have we made the Impact Calculator?

Impact Calculator

Other

What are the requirements to join? Verification process

How does the Huskee Affiliate program work?

Who do I contact if I have issues?

Is the Huskee Affiliate Program available in my region?

I want some more information about my Huskee product

Do you accept UGC Creators?

Content Creators

Affiliate Program

What is Huskee's Warranty Policy?

What is the best way to clean and care for HuskeeOriginal cups?

What is the best way to clean and care for HuskeeRenew?

What is the best way to clean and care for HuskeeSteel?

Cleaning and Caring for your HuskeeCup

Materiality

First Time Purchasers

Is Borrow by Huskee, available outside of Australia?

Are you still offering HuskeeSwap?

Why use Borrow and not BYO Cups?

How does Borrow work?

What is the cost of using Borrow?

What are Borrow cups made from?

How do I borrow a Borrow cup?

How do I return a BorrowCup?

Can I return a cup without the lid?

How much time do I have to return a Borrow cup?

Borrow cups

Why do I need to include my payment details when it is free?

How do I remove my credit card details from the App?

Payment

How does Borrow work in a Cafe?

How does Borrow work in an Office/Precinct?

How do I encourage the uptake of Borrow in my cafe/venue?

Are you still offering HuskeeSwap/ How does Borrow by Huskee differ from HuskeeSwap?