We have partnered with Shipped Suite to offer the best protection for your package and offer an easy claim process.
If you have purchased Shipped Shield Package Assurance upon checkout, and your parcel has been either lost, stolen, or damaged during transit, please report the issue via our Shield Center.
You will need the order number and zip code to start.
- Damaged items must be reported in Shield within 7 days from the package Track delivered date.
- Lost packages must be reported in Shield no sooner than 7 days from the last Track update.
- Stolen packages must be reported in Shield no sooner than 7 days from the Track delivered update.
If you have any questions or need further assistance reporting the issue, please contact Shipped support team at email@example.com.
If you opted out of the package protection, we might not be able to cover your order fully. Please reach out to firstname.lastname@example.org if you need further assistance.
This is service is currently available in Australia and the United States only.