How does the Borrow Feature work (business)Updated 23 days ago

One of the great features of the HuskeeSwap system is customers being able to BORROW a cup, to support them if they left their HuskeeCup at home, in the car, etc. 

However, we need to make sure that they return their cup to you, and not 'lost' out of the system once they are taken. 

For you, we take care of all of the transactional stuff, so you don't have to worry about charges, returns and simply focus on great service and great coffee. 

What you need to know about the BORROW feature:

• Customers have to Opt-In to the feature by both;
  • 1) downloading the HuskeeSwap App and 
  • 2) entering their credit card details to access the Feature
• They must scan your displayed QR Code to register a BORROW and they will get a confirmation screen to show you
• Have your staff/barista view/confirm this screen; to know that the BORROW was successful 
• Your customer has a $21 (AU) charge held on their card, and receives ongoing reminders to return the cup in the App. They have 7 days to return before they are charged.
• This cost is generally higher than your retail RRP, to encourage them to purchase from you
• If they fail to return the cup and are charged, you are reimbursed with credit to your account to purchase more HuskeeCups and replace your stock
• If you have a lot of customers using the BORROW feature, you may need to top up your Float stock to ensure cup availability
• You can always see how many cups have been Borrowed (and by whom) at any time in your HuskeeSwap Portal. 

IMPORTANT NOTE: As HuskeeSwap is an Opt-In purchase model, it is not designed to be 'free to use' and customers endlessly 'borrowing' cups. Your customers should only be using this feature occasionally, when they forget their purchased cup.